Shipping Policy

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Order Processing

Orders are generally processed within 24 hours. Orders placed on weekends or holidays begin processing on the next business day.

Processing times may be longer for specialty items, oversized products, cargo boxes, platforms, awnings, and products shipped directly from the manufacturer. Any available timing information will be shown on the product page or communicated before the order is processed.

Shipping Rates

For orders over $200,shipping within the continental United States is free, except for certain specialty, oversized, remote-location, and manufacturer-direct items.

For orders under $200, available shipping options and charges are calculated and displayed during checkout. Shipping quotes may vary based on the destination, product size and weight, and shipping method available for the order.

We use dependable shipping services such as UPS and USPS whenever appropriate.

The $200 free-shipping offer applies only to eligible shipments within the continental United States. Orders shipped to other destinations, where available, may be subject to additional shipping charges.

Oversized and Special-Order Items

Certain items, including cargo boxes, platforms, awnings, oversized products, specialty items, and manufacturer-direct products, may require additional shipping charges or have longer delivery times.

Some remote-location or oversized shipments may require a separate shipping quote. If the final shipping charge cannot be confirmed at checkout, we will contact you with the exact charge before processing the order.

Delivery Estimates and Tracking

Estimated delivery timing, when available, is displayed at checkout. Delivery dates are estimates and are not guaranteed, since transit times may be affected by the carrier, weather, holidays, remote destinations, or other circumstances outside our control.

Tracking information will be sent via email when it is available. If your order arrives damaged or appears to be missing items, please contact us promptly at info@rack-n-roll.com so we can help.

Buy Online, Pick Up In-Store

Eligible Buy Online, Pick Up In-Store orders can be picked up at no charge from our Bend, Oregon location.

If you need installation assistance, we’re happy to help. Installation is priced separately on a product-by-product basis.

Questions

If you have questions about shipping, please contact us at info@rack-n-roll.com before placing your order.